Complaints Procedure

The Tyne Esk LEADER staff are committed to providing a good quality service.  We hope your experience of dealing with us has been positive and we have supported you as best we can.  We recognise however that we may sometimes get things wrong or make mistakes. To deal with this we have drawn up a complaints procedure.

Please click on the link here for access to the full complaints procedure.


Appeals Procedure

We hope you understand the rationale behind the decision made by the Tyne Esk LEADER Local Action Group on your application and are satisfied with it. 

If not however, there is an appeals process, the details of which can be accessed here

The appeals form is found here.




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